Skip to main content
Ultimate ExtractorTrading Intelligence
Get started
V2 support center

Find an answer.
Understand the why.

Follow complete setup workflows, learn how every major metric is calculated, and resolve common account issues without guessing.

14Detailed guides
4Workflow areas
CurrentBuilt for V2
Start with the symptom

The fastest paths through the issues traders ask about most.

Start & connect 6 min read

Connect your first MT5 account

This is the complete first-account path. Nothing in this setup gives Ultimate Extractor permission to place trades or move funds—the EA reports analytics data from your terminal.

What you will accomplish

By the end of this guide

Install the correct MT5 files Create and protect a connection key Confirm the account is live in Portfolio
Follow it in order

Recommended workflow

1

Install the Ultimate Extractor Cloud Sync EA

Download the installer, close MetaTrader if prompted, and let the installer place the EA files in the correct MT5 data folder. Restart MT5 when installation finishes.

CheckpointCloud Sync appears under Expert Advisors in the MT5 Navigator.
2

Create a connection key in V2

Open Connections, choose Create Key, give it a recognizable label such as “Home VPS,” and copy the full key once. Treat it like a password.

CheckpointThe new key appears in Connections with no account attached yet.
3

Configure MT5 and attach the EA

Allow WebRequest for the endpoint shown in Connections, enable Algo Trading, attach Cloud Sync to one chart, and paste the key into the EA inputs. One instance can report the account; it does not belong on every chart.

CheckpointThe EA remains attached and MT5 shows no authorization or WebRequest error.
4

Confirm the first sync

Return to Accounts and wait for the account to show Connected. Open Portfolio to confirm the broker, balance, equity, and recent activity match MT5.

CheckpointThe account status is Connected and the Last sync time is current.
Plain-language reference

Terms worth knowing

Connection key
A revocable credential that lets the Cloud Sync EA send data to your Ultimate Extractor workspace.
Cloud Sync EA
The MT5 Expert Advisor that reports account and trade data. It is separate from the trading EAs you are analyzing.
Trial activation
The seven-day Pro trial begins when your first trading account successfully connects, not when you create your login.
When the workflow breaks

Troubleshooting

The EA is attached, but no account appears.

Check Algo Trading, the WebRequest allow-list, and the connection key for extra spaces. Then review the MT5 Experts and Journal tabs for the first explicit error.

MT5 says the URL is not allowed.

Copy the endpoint from Connections into MT5 under Tools → Options → Expert Advisors → Allow WebRequest for listed URL, then reinitialize the EA.

Should I attach Cloud Sync to every symbol?

No. Use one running instance per MT5 account unless support tells you otherwise. Multiple instances can create noisy duplicate heartbeats.

Continue in Ultimate ExtractorOpen Connections
Keep learning
Still stuck?

Give support the clues that matter.

A little context lets the team reproduce the issue without asking you to expose private credentials.

  • Page and affected account label
  • Approximate time of the issue
  • Expected versus actual result
  • Redacted screenshot, if useful
Contact support