Refund Policy

Ultimate Extractor is a subscription-based software service. By starting a paid plan, you authorize us to charge you for the billing period you select (monthly or annual). Because access is granted immediately and used continuously, all payments are non-refundable except in the specific circumstances listed below.

1. Cancellation

You can cancel your subscription at any time from your account dashboard. When you cancel:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for the following period.
• We do not pro-rate refunds for the current period.

2. Free Trial

New Pro subscriptions include a free trial. You will not be charged during the trial and can cancel at any time before the trial ends to avoid being charged.

3. Circumstances In Which We Will Issue A Refund

1. Duplicate or mistaken charges. If you were billed more than once for the same plan or period, we will refund the duplicate charge.
2. Charges made after cancellation. If we billed you after you cancelled but before your subscription formally ended, we will refund the incorrect charge.
3. Service failure. If a technical failure on our side prevents you from using the core product for an extended period and we cannot resolve it, we will refund the affected billing period on request.

4. EU / UK Consumers

If you are a consumer in the EU or UK, you have a statutory 14-day cancellation right for digital services. You waive this right by starting to use the service before the 14 days end, which we treat as immediate consent to begin performance. If you have not used the service, contact us within 14 days of purchase and we will refund you.

5. One-Time Purchases (EA Store)

Digital downloads from the EA Store are non-refundable once the download link has been accessed, because the content cannot be returned.

6. Lifetime Access

Lifetime access purchases are non-refundable after 14 days from the purchase date, provided the account has not been used to sync trading data during that window. Once you begin using the service, the purchase is final.

7. How To Request A Refund

Email [email protected] with the email address on your account and the charge date. We respond within 2 business days.

8. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at the email above. Most billing questions can be resolved directly. Accounts subject to a chargeback may be suspended until the dispute is resolved.