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Connection Diagnostics

Troubleshoot CloudSync EA connection issues

Step 1: Download Diagnostic Script

Download and run this script to check your MT5 connection settings.

Download UE_Diagnostic.mq5

Step 2: Run the Diagnostic

  1. 1Copy UE_Diagnostic.mq5 to your MQL5/Scripts/ folder
  2. 2Open MetaEditor and compile the script (press F7)
  3. 3In MT5, go to Navigator → Scripts and drag UE_Diagnostic onto any chart
  4. 4Check the Experts tab in the Toolbox (Ctrl+T) for results

Expected Output (Success)

If everything is configured correctly, you should see output like this:

2026.01.10 02:02:42.142    UE_Diagnostic (EURUSD,H1)    =======================================================
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)       ULTIMATE EXTRACTOR - CONNECTION DIAGNOSTIC
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    =======================================================
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    --- TERMINAL INFO ---
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    MT5 Build: 5478
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    Terminal Path: C:\Program Files\MetaTrader 5
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    Trade Allowed: YES
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    DLLs Allowed: NO
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    Connected: YES
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    --- MQL PERMISSIONS ---
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    MQL Trade Allowed: YES
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    MQL Signals Allowed: NO
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    --- CONNECTIVITY TESTS ---
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    Test 1: httpbin.org (external test server)...
2026.01.10 02:02:42.341    UE_Diagnostic (EURUSD,H1)       httpbin.org: SUCCESS (HTTP 200)
2026.01.10 02:02:42.341    UE_Diagnostic (EURUSD,H1)       Response size: 285 bytes
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.143    UE_Diagnostic (EURUSD,H1)    Test 2: ultimateextractor.com (our server)...
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)       Ultimate Extractor: SUCCESS (HTTP 200)
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)       Response size: 15 bytes
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)       Response: {"status":"ok"}
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)    Test 3: Skipped (no API key provided)
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)    =======================================================
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)       DIAGNOSTIC COMPLETE - Check results above
2026.01.10 02:02:42.577    UE_Diagnostic (EURUSD,H1)    =======================================================
Both tests should show "SUCCESS (HTTP 200)"

Common Errors & Solutions

Error 4014: WebRequest not allowed

WebRequest is completely disabled in your MT5 settings.

Fix:

  1. 1. Go to Tools → Options → Expert Advisors
  2. 2. Check "Allow WebRequest for listed URL"
  3. 3. Click OK and restart MT5

Error 4060: URL not in allowed list

WebRequest is enabled but the URL isn't whitelisted.

Fix:

  1. 1. Go to Tools → Options → Expert Advisors
  2. 2. Add https://ultimateextractor.com to the URL list
  3. 3. Click OK and restart MT5

Error 1001: No connection / Generic error

Usually means MT5 wasn't restarted after adding the URL.

Fix:

  1. 1. Completely close MT5 (check system tray)
  2. 2. Reopen MT5
  3. 3. Run the diagnostic again

Error 5203: Connection timeout

Network issue - the request is being blocked or can't reach the server.

Possible causes:

  • Firewall blocking MT5 outbound connections
  • Antivirus software interfering
  • Corporate network restrictions
  • VPN blocking the connection

Trade Allowed: NO

Algo trading is disabled globally.

Fix:

  1. 1. Click the AutoTrading button in the MT5 toolbar
  2. 2. The button should turn green (not red)

Still having issues?

Copy the full diagnostic output from the Experts tab and send it to our support team. We'll help you get connected!

Contact Support →